Cancellation & Refunds Policy

Effective Date: July 1, 2023

Thank you for shopping with The Healing Consultant. We want to ensure your complete satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.

Cancellation Policy

We understand that circumstances may change, and you may need to cancel your subscription. Please review our cancellation policy for important information regarding cancellations.

Subscription Cancellation

Subscriptions can be canceled within 24-48 hours upon purchase. If you wish to cancel your subscription, please contact our customer support team as soon as possible. We will process your cancellation request and provide confirmation via email.

Cancellation Refunds

If you cancel your subscription within the specified time frame, a full refund will be issued to your original method of payment. Please note that it may take a few business days for the refund to be processed and reflected in your account.

Automatic Renewal

Our subscriptions are set to automatically renew at the end of the subscription period. If you do not wish to continue with the subscription after the initial purchase, please ensure to cancel within the specified time frame to avoid automatic renewal.

Changes to Subscription

If you need to make changes to your subscription, such as updating your shipping address or modifying the product selection, please contact our customer support team. We will do our best to accommodate your request, but please note that changes may not be possible once the subscription has been processed or shipped.

Returns

You have 30 calendar days from the date of purchase to initiate a return.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

To initiate a return, please contact our customer support team at info [at] thehealingconsultant.com with your order details.

Shipping Label

Once your return request is approved, we will provide you with a prepaid shipping label to facilitate the return process.

Please securely package the item and affix the provided shipping label to the package.

Refunds

Upon receiving the returned item and verifying its condition, we will process the refund to your original method of payment.

Please note that the original shipping and handling charges are non-refundable.

The refund will be issued within 30 days after receiving the returned item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately.

We may request photos or additional information to assess the issue.

We will arrange for a replacement or provide a full refund for the damaged or defective item, including any shipping charges.

Non-Refundable Items

Certain items are not eligible for return or refund for hygiene and safety reasons, such as opened CBD consumable products.

Gift cards or promotional items are also non-refundable.

Return Shipping Costs

The Healing Consultant will cover the return shipping costs for eligible returns within the specified 30-day return period.

Contact Us

If you have any questions or need further assistance regarding our refund policy or the return process, please contact our customer support team at info [at] thehealingconsultant.com.

We strive to provide exceptional customer service and ensure your satisfaction. If you have any concerns or issues with your purchase, please reach out to us, and we will do our best to assist you.

By making a purchase from The Healing Consultant, you acknowledge that you have read and understood our refund policy and agree to its terms.